Refund policy

Thank you for shopping with Strand by Tye! We want you to be happy with your purchase.

All Sales Are Final

All purchases made through Strand by Tye are final sale. We do not accept returns, exchanges, or refunds for products simply because a customer changes their mind, orders the wrong item, or no longer wants the product.

Because our products include personal-care items, we cannot accept returns of opened or used products.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact Strand by Tye within 48 hours of delivery.

Please include your order number and clear photos of the item and packaging.

If we confirm that the item was damaged, defective, or incorrectly sent, Strand by Tye may provide a replacement or another appropriate resolution.

Refunds

Refunds are only considered for confirmed damaged, defective, or incorrect orders, at the discretion of Strand by Tye and as required by applicable law.

Approved refunds will be issued to the original payment method. Please allow your payment provider time to process the refund after the refund has been issued.

Order Changes & Cancellations

Please contact Strand by Tye as soon as possible if you need to change or cancel an order.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Questions

If you have questions about an order or this policy, please contact Strand by Tye through our website.

Strand by Tye
Orlando, Florida
Phone: +1 352-320-8589
Email: Hello@strandbytye.com